FAQ

How long will my two way radio batteries last?

It depends on a couple variables: work cycle, battery chemistry, and charging cycles. Generally, they last a year and a half to two years.

What are the benefits of a two way radio versus a cell phone?

Cost and Dispatch Capabilities. Push a button and be connected to one or one hundred individuals. Two way radios are easy to use with a push-to-talk feature, which enables the user to communicate instantly with anyone of the network. Two way radios are designed to be utilized in extreme conditions and offer rugged features. Flat monthly fee with no per minute airtime cost, unlike cellular phones. Low monthly costs, which include unlimited talk-times.

Retail stores claim that their radios can work 10+ miles, is this true?

Yes and no. A radio can work for ten miles if nothing is in the way of transmission. There always seems to be obstructions and never a direct line of site. These retail store radios are never recommended for business applications and are best used as family toys.

What is the range of portable radios and what’s the difference between UHF and VHF?

Coverage is reliant on power, antenna height and terrain. On-site portable radios will typically cover from 1-3 miles in radius, while wide-area radios can offer coverage up to a 30 mile radius from the repeater site. Due to the characteristics of radio waves, UHF radios generally offer better building penetration and therefore are ideally suited for indoors as well as for areas of high building density (cities). VHF radios are better suited for areas where there is vegetation, where the signal can pass through objects. For this reason VHF radios are ideal for outdoor use. Where the application requires a combination of indoor and outdoor use, a UHF radio is preferable. Your account manager will know by your specific application which radio will best fit your needs.

What is the FCC Construction letter?

Since the FCC audit of licenses, the FCC now requires notifications of construction of every new or modified license within one year of granting the license. The FCC sends out one letter reminding you to notify them. If you don’t respond within 15 days after the construction deadline date, you have to file it with a waiver letter telling why you didn’t respond in a timely manner. If you miss your construction date by a month of so, your license goes into Termination Pending status. Then you have to file a non-docketed pleading stating your very good reason why you missed your deadline date to keep your license from being terminated. So it’s very important to file your construction notice as soon as you can.

I keep receiving letters from companies like Universal Licensing, Inc. or Federal Licensing Co.telling me I need to 1) buy a full set of FCC rules, 2) modify my license to reflect an accurate count of units, 3) renew my license, 4) file a construction notification and/or 5) respond to an audit request. All of them say I’ll be fined thousands of dollars if I don’t respond. What do I do?

Examine your mail carefully. Is it from the actual Federal Communications Commission in Washington, DC? If it is, follow the instructions exactly or give us a call so we can help you follow the instructions. If it isn’t from the FCC, most of the time you can disregard the letter. However, sometimes the letters from the non-FCC businesses tell you there’s a problem with your license because you didn’t receive or disregarded an official letter from the FCC. It’s a really good idea to call us so we can determine if you need to do something or not.

Is an FCC license required to operate two-way radios?

Yes. All business frequencies require an FCC license. We provide our customers with all details necessary for a valid FCC license. We can assist in obtaining a license and will help determine which frequency to use and which service best suits your operation.

How do I determine the best solution for my business?

Partnering with a provider you can trust is an important first step. When you chose Industrial Communications we spend time learning about your business and how your specific operation works. Then we use this knowledge to develop customized solutions. It may be as simple as spending five minutes discussing your application and results desired, or it may require a site audit to determine the best, cost-effective system. In any case, we will design a system that provides the results you need now and prepares you for the future.

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